Terms & Conditions

1. PAYMENT

We will require your credit card details, which will be held on file in order to secure the room. We also reserve the right to obtain pre-authorisation on your card. If you don't have a credit/debit card we will require one night’s deposit in advance.

 

2. CHECK IN & CHECK OUT 

Check in time is 3pm on the day of arrival. For arrivals prior to 3pm, we cannot guarantee room availability but we'll be happy to store your baggage. Check out time is 10:30am.

 

3. NO-SHOW AND LATE CANCELLATION CHARGES 

All bookings are guaranteed for late arrival. Failure to arrive or cancelling without 24 hours notice will result in a no-show charge being charged to your credit/debit card to the full rate of the room booked.

4. GROUP BOOKINGS 

For bookings of 4 rooms or more by one Client/Guest, full payment will be required at the time of booking. Please see below for cancellation charges.

 

5. CANCELLATION ON PRE-PAID BOOKINGS

5.1. In the unfortunate event that the Client has to cancel all or part of the event, the Hotel will make every effort to re-sell the facilities.

5.2. Cancellations, postponements or partial cancellations must be notified by the Client to the Hotel – both verbally and in writing – at which stage you'll be advised of an estimate of the cancellation charge.

 

6. CANCELLATION CHARGE PERCENTAGE 


12 – 6 months prior – up to 25%

6 – 3 months prior – up to 30%

3 – 1 months prior – up to 50%

1 month prior – up to 100%

 

7. CHARGES & PAYMENT FOR ACCOUNTS 

7.1. All major credit/debit cards are accepted.

7.2. Credit is granted at the Hotels sole discretion.

7.3. Credit accounts are payable on receipt of invoice within 30 days after the date of invoice. All invoices are quoted in pounds sterling. Credit accounts will become overdue if not paid within the 30 days, further credit applications may be refused.

7.4. Guests individual accounts, which are not chargeable to the main account are payable on departure from the hotel.

7.5. Prices quoted include VAT unless otherwise specified. This shall be at the rate prevailing when the booking was made and is subject to alterations if the rate changes.

 

8. AMENDMENTS OR CANCELLATION BY THE HOTEL 

8.1. Should he Hotel, for reasons beyond our control, need to change your booking then it will use all reasonable endeavours to offer the Guest alternative comparable facilities at no additional cost or liability. In these circumstances, the guest may accept the alternative facilities or decide to cancel the contract and accept the return of the deposit, and any other  monies paid in advance of the event. This is the limit of the Hotels responsibility.

8.2. The Hotel will not be liable for any failure or delay in providing facilities, services, food or beverages as a result or events matters outside its control, (including but not limited to fire, storm, explosion, Act of God, action of Government or Governmental agency, shortage of materials or goods, strike or lockout).

9. GENERAL INFORMATION 

9.1. The bedroom accommodation is available from 3pm on the day of arrival, and must be vacated by 10:30am on the day of departure, unless the hotel has agreed specific arrangements.

9.2. Cots are available free on request, subject to availability. Children under 18 years old must be accompanied by a responsible adult.

9.3. All published rates include VAT at the current rate. Accommodation rates are per room per night and include an English breakfast unless otherwise stated.

9.4. Whilst the Hotel will endeavour to meet the individual requests of the guest for specific rooms, there may be occasions where this is not viable and we reserve the right to re allocate the guests room prior to arrival without notice. 

9.5. The guest must reimburse any costs of cleaning or repairing damage caused to the hotel property, contents or grounds.

9.6. The Hotel does not accept responsibility for damage or for theft of vehicles parked at the Hotels premises.

9.7. It is the policy of the hotel not to discriminate on the grounds of colour, race, nationality, creed, sex, marital status, ethnic origin or disability. 

9.8. The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These must be strictly observed by guests.

9.9. The Hotel does not allow animals (except guide dogs) in any public areas including bedrooms.

9.10. We only accept bookings in our family-room for a maximum of two adults, occupancy of more than two adults will be refused and refunds will not be offered.

 

10. DATA PROTECTION POLICY 

10.1 Personal information collected from the Guest is used to fulfil your request for services or to send you confirmation details and if necessary to inform you of updates or changes to hotel plans.

10.2. The Hotel will not modify, copy, distribute, license, sell or redistribute any of your personal file.

10.3. The Hotel will not seek or hold information about you which is excessive for its purposes and will endeavour to keep information about you up to date and correct.

10.4. The Hotel will delete, from its systems, all details held about you which are no longer necessary and endeavour to protect your personal data against unauthorised or unlawful use.

 

© The White Horse Inn, Suffolk – Registered Office: Stoke Ash, Near Eye, Suffolk IP23 7ET  |  01379 678 222  |  Website designed by Mystery Hare using Wix.com